SShoty Support

Answers to common questions, and a real person when you need one.

Contact us

We read every message and reply as soon as we can.

sshoty@mahtca.com

Getting started

  1. Download SShoty from the Mac App Store and open it. A short tour shows you around — you can replay it any time from Help › Replay Tutorial.
  2. Allow Screen Recording when macOS asks.
  3. Choose a capture mode in the console, then press the shutter. Your capture is copied to the clipboard and opens in the editor.

Troubleshooting

SShoty says it needs Screen Recording access

Open System Settings › Privacy & Security › Screen & System Audio Recording (Screen Recording on macOS Sonoma) and turn on SShoty. Then quit and reopen SShoty — macOS applies the change only after the app relaunches.

macOS asks again whether SShoty may record the screen

Recent versions of macOS periodically ask you to confirm screen access for screenshot apps. Choose Allow to keep using SShoty.

Selecting precisely

While you drag a selection, hold ⇧ for a perfect square and ⌥ to draw from the centre. The loupe and the size readout help you land exactly on the pixel. Press esc to cancel.

Capturing menus or tooltips

Set a delay in the console before you press the shutter. That gives you time to open the menu or hover the tooltip you want to capture.

Finding an earlier capture

Your recent captures — up to 300 — are kept in SShoty’s private history, on your Mac, and listed in the editor’s sidebar.

Restoring SShoty Pro on another Mac

Sign in to the Mac App Store with the same Apple Account, open SShoty, go to SShoty Pro and use its restore option.

Refunds and subscriptions

Purchases are handled by Apple. To request a refund, visit reportaproblem.apple.com. To manage a yearly plan, open the App Store and choose your account › Subscriptions.

Privacy

SShoty keeps your screenshots on your Mac and doesn’t collect any data. Read the Privacy Policy.

When you write to us

It helps to include your macOS version, your SShoty version (SShoty › About SShoty) and a short description of what happened. Please don’t send screenshots that contain private information.